Here’s a revised version of the Refund Policy for jackcarts.com:
Returns
If you receive a defective product, please contact our support team immediately, and we will send you a replacement.
We cannot accept returns for items purchased from retailers, incorrectly ordered products, or items damaged due to customer error.
Additionally, we do not accept returns for non-defective items or items that were delivered correctly.
To request a return, please email our support team.
Refunds
We offer a 30-day hassle-free refund policy. If you're not completely satisfied with your purchase, return the product within 30 days of receiving it, and we'll issue a refund once we receive the product. The item must be returned in its original working condition with all original packaging. The refund will be processed after our team confirms receipt of the return.
Cancellations
To cancel an order, please contact us immediately at jackcarts24@gmail.com. If you cancel within 24 hours, we can offer a full refund. After that time, the items will need to be returned once they reach you.
Shipping Costs
Customers are responsible for paying any shipping costs associated with returning a product. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
The time it takes for your exchanged product to reach you may vary depending on your location.
If your return is valued over ₹6,000, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned items.
Sale Items
Unfortunately, we do not offer refunds on clearance items. Only regularly priced items are eligible for a refund.
For more information about our refund policy, please use our contact form. Our customer service team is available 24/7 to assist you.
